Privacy Policy

Who We Are

Giai Photonics Co., Ltd. (“GIAI”, “we”, “us”, or “our”) supplies precision optical components and supports custom optical requirements. Our website is available at https://www.giaiphotonics.com/.

For privacy questions relating to this website, you may contact us using the details at the end of this policy.

Scope of This Policy

This policy applies to personal information handled through giaiphotonics.com and through communications that begin from the website, including contact forms, email links, and direct contact links such as WhatsApp.

It does not govern the independent privacy practices of third-party websites or communication platforms that you choose to use.

Information You Provide

When you contact GIAI, you may provide information that identifies you or allows us to respond to your request. The information depends on how you contact us and what you choose to include.

Contact and inquiry data

• Your name and email address.
• Your company, telephone number, or other contact details when you include them.
• The content of your message and your preferred method of contact.
• Optical or mechanical project information, such as wavelength requirements, transmission or blocking requirements, dimensions, tolerances, material or coating preferences, application information, and required quantity.
• Drawings, specifications, sample information, or other files that you send to us by email or another communication channel.

Please do not send sensitive personal information that is not necessary for your technical or commercial inquiry.

Information Collected Automatically

When a device connects to our website, the website server and related technical infrastructure may process information needed to deliver pages and maintain security. This may include IP address, browser and device information, requested pages, date and time of requests, referring pages, and technical or security logs.

We use this type of information for website operation, troubleshooting, security, and, where applicable, aggregated website measurement.

Cookies and Analytics

Our website may use cookies or similar browser storage for technical operation, security, preferences, or features provided by the website platform. You can control or delete cookies through your browser settings, although disabling certain cookies may affect website functions.

If optional analytics or other non-essential measurement tools are enabled, information such as page visits, device information, approximate location derived from IP address, or referral information may be processed to help us understand how the website is used. Where applicable law requires consent for non-essential cookies or similar technologies, we will provide an appropriate choice mechanism.

How We Use Information

We use personal information for purposes connected with operating the website and responding to customers, engineers, procurement teams, and other visitors who contact us.

• To receive and respond to questions, RFQs, technical inquiries, and other messages.
• To review project requirements, drawings, specifications, samples, and requested quantities.
• To communicate about feasibility, quotations, samples, production requirements, quality documentation, shipping coordination, or other matters related to a requested business relationship.
• To operate, maintain, secure, and troubleshoot the website.
• To maintain appropriate business and correspondence records.
• To comply with applicable legal obligations and protect our legal rights.

Where applicable law requires a specific legal basis for processing, the basis may include taking steps at your request before entering into a contract, performance of a contract, our legitimate business interests, your consent, or compliance with legal obligations.

Service Providers and Disclosure

We may share information with service providers that support functions such as website hosting, email and communications, form delivery, data storage, technical maintenance, security, and other infrastructure needed to operate the website and respond to inquiries. These providers may process information only to the extent required to provide their services or as otherwise permitted by applicable law.

We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, protect rights or safety, investigate misuse, or manage a corporate transaction such as a restructuring, merger, acquisition, or transfer of assets.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to inquiries, supporting an ongoing or potential business relationship, maintaining business records, resolving disputes, and meeting legal or regulatory obligations.

Retention periods may vary according to the type of record, the status of the project or customer relationship, and applicable legal requirements.

Data Security

We use reasonable administrative and technical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No website, email system, or internet transmission method can be guaranteed to be completely secure.

If you need to send commercially sensitive drawings or technical data, contact our team if you require an agreed method of transfer before sending the files.

International Processing and Transfers

GIAI is located in Shenzhen, China and receives inquiries from customers and visitors in multiple countries. If you contact us from outside China, the information you provide may be transferred to and processed in China. Service providers supporting website hosting, communications, or other technical functions may also process information in other locations.

Where applicable law imposes requirements on international transfers of personal information, we will take the steps required for the relevant processing and transfer.

Your Privacy Rights

Privacy rights differ by jurisdiction. Subject to applicable law, you may have the right to request access to personal information we hold about you, ask for inaccurate information to be corrected, request deletion, restrict or object to certain processing, withdraw consent where processing is based on consent, or request a copy of certain information.

You may also have the right to raise a concern with the relevant data protection or privacy authority in your jurisdiction.

To make a privacy request, contact us at susan@giaitech.com. We may need to verify your identity before completing a request.

Third-Party Websites and Communication Services

Our website contains links that may take you to third-party services, including WhatsApp and social-media platforms. If you follow a third-party link or contact us through a third-party service, that provider may collect or process information under its own privacy policy and terms.

We encourage you to review the privacy information provided by the relevant service before submitting personal information through it.

Children’s Privacy

This website is intended for business, engineering, technical, and general informational use and is not directed to children. We do not knowingly seek personal information from children through our business inquiry channels. If we learn that personal information was collected from a child in circumstances where parental or guardian consent is required, we will take reasonable steps to address the information in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, business processes, service providers, or legal obligations change. The effective date at the top of this page will be updated when a revised version is published.

Contact Us

If you have a question about this Privacy Policy or want to make a privacy request, contact GIAI using the details below.